Louise Hove Albertsen

EXPERIENCED PROJECT- & PROGRAMME MANAGER • FACILITATOR • CHANGE MANAGER

Extroverted | Dedicated | Curious | Resourceful | Connecting Business and IT

I get hired to get things done.

As a person, I am extrovert, engaged, curious and resourceful.

I am loyal and persistent and foster a culture of achievement and delivering results. I am thorough and I quickly adopt and builds new skills. For the last 20 years my primary work areas have been within project- and programme IT management in the financial sector. Prior to this I build strong skills within business process modeling, requirements management and software selections.

I have been engaged in on-site projects in both Finland, Norway and Sweden for longer periods of time. Working across the Scandinavian countries has made her fully proficient in both the Scandinavian languages and English as working languages.

Due to my background in the consulting world, I am experienced in the generic management skills like presentation techniques, workshop facilitation and conflict management.

Privately I spend my time with family, friends and sport.

Louise Hove Albertsen

Sommervej 4 - 2930 Klampenborg - Denmark

+45 20647420 - l.albertsen@incent.dk

www.louisehove.dk

EDUCATION, CERTIFICATIONS AND MAIN COMPETENCE AREAS

PROJECTS

Danske Bank (7N) (Current)

Role 06.2022 - : Programme Manager

In 2020, Danske Bank's debt collection process was suspended for two years based on the Danish
Financial Supervisory Authority's order. The collection of 7000 customers was then put on hold. As project
manager, Louise has been responsible for developing, implementing and launching Danske Bank's new IT
debt collection system. The project involved +150 integrations and coordination of deliverables between
+30 units in Danske Bank. This included managing and integrating a Norwegian 3rd party vendor system
and an external DCA (Debt Collection Agency) (Lowell) for smooth compliant work processes across the
debt collection domain.

Project profile: Very high complexity (technology, organization, stakeholder, processes)

Tryg (7N): 3 years 3 month

Role 01.2022 - 05.2022: Agile Art Product Manager

The Private segment is the largest part of Tryg Insurances. Tryg Private management decided to consolidate all development into two ARTs (two separate development organizations with divided focus) ('Product Development' and 'Product Distribution'.) Louise's role in the ART management was initially to
establish the organization and set the ARTs up for daily operations (a total of 12 teams with 8-12 persons pr team). After establishment, the main task was to ensure maximum business value across business areas through the correct prioritization and sequence

Project profile: Complexity high (organization, portefolio management, stakeholder)

Role 10.2019 - 12.2021: Programme manager

Tryg needed to ensure stability and trust with their Insurance Partners on the IT side, as well as take a deeper look at the processes in which insurance partners are involved (incident process, change process, development processes etc.)

Project profile: Complexity high (technology, stakeholder, processes)

Role 02.2019 - 09.2019: Project Manager

In 2018, Tryg entered a partnership with several large banks in the Nordic region to sell insurance in the card area (Danske Bank, SEB, Nordea). The online processes to support this partnership were brought together in one overall programme.

Project profile: Complexity low (technology)

Danske Bank (7N): 2 years 6 months

Role 02.2017 - 12.2018: Project Manager

A new banking platform has been introduced across the three Baltic countries in Danske Bank. In order to secure "one bank, one platform" Danske Bank decided to create a data bridge between the Baltic Banking platform and the exsiting Group core banking platform. This should be done in a manner that secured smooth real time use of cash management products and real time payments on Baltic accounts from online systems on Group side . The project did this by migrating and mapping shadow data between the platforms. Louise was responsible for organizing, facilitating and managing tasks connected with the Bridge incl. alignment of differences in workprocesses, dataunderstanding, technologies and architecture. Louise was responsible for coordinating deliveries from 11 sub-projects, and ongoing communication with a large number of stakeholders across Danske Bank.

Project profile: Complexity very high (technology, stakeholder, requirement, organization)

Role 06.2016-01.2017: Project Manager

Danske Bank Asset Finance is developing a Car Vendor System for the Swedish market. The system is the first step in a list of strategic initiatives in order to win more market in Sweden and the Nordic market. The system uses the responsive design technology with a strong back-end.

Project profile: Complexity high (stakeholder)

BEC (7N): 3 years 6 months (01.2013 - 06.2016)

Role 12.2015 - 06.2016: Project Manager

Third project leader in four years. Upgrading third party supplier complex for one of BEC's customers. The system contained many integration points towards BEC's own systems and external data supplier. There had been several attempts to upgrade without success which lead to unsatisfied stakeholders, and the trust between parties were low. The system was upgraded successfully after 4 month and the customer immediately ordered at continuation of the project.

Project profile: Complexity medium (technology, stakeholder)

Role 06.2015 - 02.2016: Project Manager

Third project manager in 1 year. The project was started up without the right organization. Lack of trust between stakeholders, unsatisfied customers and uncertainty followed. The project secured development of new rules for private Third Party Mortgaging for the largest BEC banks. The project involved mapping out demands from BEC's customers regarding law, development, testing, start-up and putting into operation.

Project profile: Complexity medium (stakeholder)

Role 01.2013 - 06.2015: Programme Office

Program Profile: BEC had to ensure its banks moving towards full digitization under the title "The Fully Digital Bank" Louise was responsible for the program office.

Project profile: Complexity medium (strategy)

KPMG Consulting: 2 years 0 month

Traffic Authority Denmark

Louise was responsible of preparing requirement specification to a limited offer for production and administration of driver training certificates, including mapping and drafting system relevant processes related use cases and technical specifications.

Rigspolitiet

Software selection and implementation of pre-analysis to hedge the market for analysis software for use by reading digital tachographs and related electronic options for reading "digital driving" and "rest time data" and look at possibilities for improvement of the process of corporate control in general. Moreover conducted comprehensive gap analysis of software systems match with the National Police needs based on requirements specification

Bearing Point: 2 years 6 month

Electrolux Stockholm

Electrolux needed a system to support the processes surrounding the introduction of Sabarnes - Oxley Act of 2002. It required a special focus on document management and audit follow-up. Louises role in the project was:

- Explanation of the taxonomy

- Configuration of the system

- Assistance with implementation with technical resources

- Development of a conceptual model for the transfer of data to the system.

Berlingske Officin/Orkla Media

The Berlingske Officin initiated a strategic transformation project in the distribution and sale of newspapers to decide the future of their circulation system . To support the strategic decisions at an operational level should a new software system selected and evaluated. Louises role in the project was:

- Facilitating workshops to review and mapping of key processes

- Facilitation workshops to clarify IT needs and align these with elaborate business processes

- Responsible for the preparation and implementation of software providers' presentations (including the RFI)

RMT (Raw Material Trading)

RMT ( IKEA Trading / Aubonne ) asked for an estimate of the integration between the RMT 's software systems and IKEA 's marketplace using WebMethods middleware . Louises role in the project was:

- Implementation of analysis of formats, data transfers, conversion tables and general collection of other relevant information, in close cooperation with RMT

- Development of a detailed integration estimate

Athur Andersen Business Consulting: 2 years 0 month

IKEA

The development of a strategic marketplace for improving supplier offers rounds and improvement of competition in the procurement of raw materials. The used software was from VerticalNet . Louises role in the project consisted of :

- Developing solutions for internal and external integration of the marketplace against IKEA 's own systems and IKEA 's suppliers

- Assistance with configuration of Verticalnets software with Verticalnets resources

- Responsibility for the transfer of initial data to the system

- Act as communication point between Verticalnets experts and IKEA

- Responsible for the provision of technology from the project for IKEA

Mærsk (olie and gas)

Development of logistics system to optimize routes for tankers. Louises role in the project was :

- Development of software components for the final application

- Design of GUIs

- Elaboration of Use Cases

- Writing test scenarios and assistance with test

- Assistance with the development of the database behind the system using PowerDesigner from Sybase

Louise Hove Albertsen, Sommervej 4 - 2930 Klampenborg - Denmark, +45 20647420 - l.albertsen@incent.dk, www.louisehove.dk
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